Returns Policy

Most items bought on EKART can be returned within 3 days of delivery. The exact date is shown against each item in My Orders.

How to return an item

• Open the order in My Orders and choose Return items.
• Select the items, tell us why, and (for cash on delivery orders) where the refund should go: a UPI ID or a bank account.
• The seller reviews the request and a pickup is arranged from your delivery address. Please keep the item unused, with its tags and original packaging.
• Once the item is back with the seller and checked, your refund is started (see our Cancellation & Refund Policy).

Return fee

• No fee when the item was damaged, defective, wrong, or not as described.
• A ₹49 return fee is taken from the refund for returns by choice (size, fit, change of mind).

Items that cannot be returned

• Items returned after the return window has closed.
• Items that have been used, washed, altered or damaged after delivery, or are missing tags or parts.
• Innerwear, cosmetics and personal-care products once opened, for hygiene reasons.
• Open-box deliveries accepted at the door cannot be returned as damaged or wrong, since they were checked on delivery.

If a return is rejected

If the seller finds the returned item does not meet these conditions, they will tell you why and the item is sent back to you. You can contact us if you disagree.